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Kathryn Cooper – Service Manager, Hardstaff Barriers
Kathryn Cooper MBA, BA (Hons)
Kathryn leads on supporting customer experience and is a successful service manager, passionate about being client focussed, who has worked in construction, highways & security sectors over the past 16 years gaining experience engaging with various partners & stakeholders including local authorities and private sector.
During the last 8 years she has operated at a strategic level and led teams to achieve new company records every year.
Kathryn’s areas of expertise are business process improvement, increasing staff engagement, increasing customer satisfaction & enhancing the company profile.
A specific highlight is promoting a Safety Culture change evidenced through the near-miss reporting system implemented, that rose from 0% to over 95% of the workforce actively engaged.
Her leadership style inspires those around her to challenge the way things are done.
Although Kathryn’s core skill is as CRM professional her combination of people skills whilst remaining commercially focussed without compromising on quality is what makes Kathryn stand out amongst her peers.